The fastest - and best - way to get help is to join the official Rift server and open a ticket in the #support channel. A real person sees it there. We don't monitor email closely, so please use tickets.
Join the official Rift server and open a ticket in #support - account, billing, bugs and abuse reports all go here.
Guides, FAQs and how-tos for getting the most out of Rift - many questions are answered there.
Trouble signing in, resetting access, or recovering your account? Open a ticket in the official Rift server and we'll help verify and restore it. You can manage your signed-in devices any time under Settings → Devices.
Rift's premium tiers (Quantum and Core) are handled through Ko-fi. Subscriptions are billed monthly and you can cancel any time. For billing questions or to report a payment problem, open a ticket and include the email on your Ko-fi receipt.
If you've seen something that breaks our rules, please report it. You can report a message or user directly in the app, or open a ticket in the official Rift server. Learn more on our Safety page and read the Community Guidelines.
Rift is in open beta (full release January 19, 2029), and we ship updates constantly. If something looks broken, tell us what happened and what you expected - screenshots help a lot. Open a ticket in #support and we'll take a look.
We're a small independent team, so please be patient - most tickets get a reply within a few days. Reports involving safety or minors are always prioritized.