The fastest - and best - way to get help is to join the official Rift server and open a ticket in the #support channel. A real person sees it there. We don't monitor email closely, so please use tickets.
Join the official Rift server and open a ticket in #support - account, billing, bugs and abuse reports all go here.
Guides, FAQs and how-tos for getting the most out of Rift - many questions are answered there.
Trouble signing in, resetting access, or recovering your account? Open a ticket in the official Rift server and we'll help verify and restore it. You can manage your signed-in devices any time under Settings → Devices.
Rift's premium tiers (Quantum and Core) are handled through Ko-fi. Subscriptions are billed monthly and you can cancel any time. For billing questions or to report a payment problem, open a ticket and include the email on your Ko-fi receipt.
If you've seen something that breaks our rules, please report it. You can report a message or user directly in the app, or open a ticket in the official Rift server. Learn more on our Safety page and read the Community Guidelines.
Rift launches June 26, 2026 at 7 PM EDT, and we ship updates constantly. If something looks broken, tell us what happened and what you expected - screenshots help a lot. Open a ticket in #support and we'll take a look.
We're a small independent team, so please be patient - most tickets get a reply within a few days. Reports involving safety or minors are always prioritized.